Minor Analytics in eServices and Operations

When planning and realizing services and operations, significant amounts of data are created. These data usually contain details about customer and service characteristics including customer demand, service times, service quality, etc.

With this new minor, we want to provide business students an overview on recent methods of business analytics in the context of eServices and operations. This includes the statistical background of big data analysis. Furthermore, application-oriented classes provide insights into how these methods can be applied to improve planning and operations of (electronic) services.

Note that a fundamental understanding of the mathematical and statistical background is needed to perform well in this minor. All classes will be taught in English.

Overview of Classes

Fundamentals (12 ECTS)

* For Business Analytics students: VU Visualisation & Visual Data Analytics (6 ECTS)

Seminar (4 ECTS)

Applied and Special Topics (4 ECTS)

Choose from the current offer as shown in u:find

* Only für Business Analytics students

Our Research: Operations Management and Analytics

This minor is coordinated by Univ.-Prof. Dr. Jan Fabian Ehmke and Assoz.-Prof. Wenjie Tang, PhD.

  • Prof. Ehmke's research is on analyzing large amounts of data for optimizing services in mobility, logistics, and transportation. More details on his research can be found here. 
    If you are interested in writing a Master's thesis with Prof. Ehmke, see the detailed process and topic suggestions here.

  • Prof. Tang's research is on operations management and judgment and decision making. She mainly uses analytical models and laboratory experiments to approach her research questions. Details on her research can be found here. 
    If you are interested in writing a Master's thesis with Prof. Tang, please contact her via email. Please include a transcript of records and a motivation for the topic at hand.

For organizational questions, please contact Carina Boier.