Minor Analytics in eServices and Operations

When planning and realizing services and operations, significant amounts of data are created. These data usually contain details about customer and service characteristics including customer demand, service times, service quality, etc.

With this new minor, we want to provide business students an overview on recent methods of business analytics in the context of eServices and operations. This includes the statistical background of big data analysis. Furthermore, application-oriented classes provide insights into how these methods can be applied to improve planning and operations of (electronic) services.

Note that a fundamental understanding of the mathematical and statistical background is needed to perform well in this minor. All classes will be taught in English.

MA (I)BW discontinued studies and new curricula starting WS24

The new Master's programmes Business Administration and International Business Administration start on October 1st 2024. With this date, the expiry period for the former curricula "Master's Programme in Business Administration" and "Master's Programme in International Business Administration" begins and no enrollment for the previous curricula will be possible anymore.

You have the possibility to either enroll in the new curriculum or to complete the current curriculum by 31 October 2026.

For more details and a list of Recognition of completed courses, please refer to the Website of the SSC.

Overview of Classes

Prerequisites (12 ECTS)

Fundamentals (12 ECTS)

* For Business Analytics students: VU Visualisation & Visual Data Analytics (6 ECTS)

Seminar (4 ECTS)

Applied and Special Topics (4 ECTS)

Choose from the current offer as shown in u:find

* Only für Business Analytics students

For more information on the structure of the minor and its contents, see the downloadable PDF here.

Our Research: Operations Management and Analytics

This minor is coordinated by Univ.-Prof. Dr. Jan Fabian Ehmke and Assoz.-Prof. Wenjie Tang, PhD.

  • Prof. Ehmke's research is on analyzing large amounts of data for optimizing services in mobility, logistics, and transportation. More details on his research can be found here. 
    If you are interested in writing a Master's thesis with Prof. Ehmke, see the detailed process and topic suggestions here.

  • Prof. Tang's research is on operations management and judgment and decision making. She mainly uses analytical models and laboratory experiments to approach her research questions. Details on her research can be found here. 
    If you are interested in writing a Master's thesis with Prof. Tang, please contact her via email. Please include a transcript of records and a motivation for the topic at hand.

For organizational questions, please contact Carina Boier.